Can I return shipped purchases to your store?
Yes…and no. If you received an item via STANDARD SHIPPING, you can return it to any of our retail stores. Due to their size and weight, items received by Truck or In-Home Delivery cannot be returned to stores. To return Truck and In-Home deliveries, call or email us to schedule a return pick-up:

• 1-800-536-7551
• custserv@ballarddesigns.net

Please note: All purchases made at our outlet stores are final sale and are non-returnable. Full price items cannot be returned to outlets.

Customized or Special Order Items
Items that are monogrammed, customized, Custom Plus, Customer's Own Material (COM), or made-to-order cannot be modified, cancelled, returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued.

Clearance Items
Clearance items cannot be returned.

How do I return extra heavy or oversized items?
For orders delivered via Truck Delivery or In-Home service, call or email us to schedule a return pick-up:

• 1-800-536-7551
• custserv@ballarddesigns.net

Once I return an item, how long will it take to receive a refund?
Once an item is received in our warehouse, a refund or exchange is processed immediately. For credit card orders, you can expect to see your credit within 3 business days. For check and money orders, you can expect to receive your refund check within 7-10 business days.